Rubbish Clearance Queens Park Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Queens Park provides waste clearance and related services. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree to these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business or organisation requesting and paying for the rubbish clearance or waste collection service.

Company means Rubbish Clearance Queens Park, the provider of rubbish clearance, waste collection and related services.

Services means any rubbish clearance, waste collection, bulky waste removal, recycling, loading, transport or disposal services supplied by the Company to the Customer.

Waste means any items, materials or substances presented by the Customer for collection and disposal, excluding items we are not permitted or not able to handle under applicable regulations or these terms.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

The Company provides rubbish clearance and waste collection services for domestic and commercial customers. Services may include the loading, removal and lawful disposal or recycling of household rubbish, garden waste, business waste, bulky items and general non-hazardous waste.

The exact nature, volume and type of waste to be collected will be agreed with the Customer at the time of booking or upon arrival at the property, subject to visual inspection. The Company reserves the right to refuse items that are hazardous, prohibited, not as described at booking, unsafe to handle, or exceed vehicle capacity or legal weight limits.

The Company does not typically handle clinical waste, certain chemicals, asbestos, gas bottles, large quantities of liquids, or any waste classified as hazardous under UK law, unless specifically agreed in advance in writing and subject to additional charges and compliance requirements.

3. Booking Process

Bookings for rubbish clearance or waste collection may be made by telephone, email or through any booking channels made available by the Company from time to time. The Customer must provide accurate details of the property location, access, parking arrangements, the type and approximate volume or weight of waste to be collected, and any special circumstances that may affect the service.

Any quotation provided prior to attendance is based on the information given by the Customer and is an estimate only. The final price will be confirmed on site after visual inspection of the waste and access conditions. If the actual waste or conditions differ materially from the information provided, the Company may adjust the price accordingly or refuse part or all of the job.

A booking is deemed accepted and a Contract is formed when the Company confirms the booking and the Customer accepts the estimated price, whether verbally, in writing or by allowing the work to proceed. The Customer must ensure that someone with authority to accept charges is present at the property at the agreed time, unless otherwise agreed in advance.

4. Access, Parking and Customer Responsibilities

The Customer is responsible for providing safe, reasonable and lawful access to the property and to the waste that is to be collected. The Customer must ensure that the Company’s staff can safely load waste from the agreed location, including communal areas, gardens, garages, offices or storage spaces.

The Customer must ensure that suitable parking is available as close as reasonably possible to the collection point. Any parking fees, permits, fines or charges incurred as a direct result of providing the Services at the Customer’s property may be charged to the Customer, unless caused by the negligence of the Company or its staff.

The Customer is responsible for obtaining any permissions, consents or approvals required from landlords, managing agents, neighbours or local authorities where necessary to enable access and waste removal. The Customer warrants that they have the right to dispose of the waste and that none of the waste is stolen, unlawfully obtained or illegally dumped.

The Customer must segregate or clearly identify the waste intended for collection and must not include any items that are not to be removed. The Company will not be liable for removing items which the Customer has left within the collection area that a reasonable person would assume were intended for disposal.

5. Pricing and Quotations

Prices for rubbish clearance and waste collection services are usually based on volume, weight, labour time, type of waste, access difficulties and any disposal or recycling charges. The Company may provide a guide price range at the time of booking, which will be confirmed on site after inspection.

Where a fixed price is quoted following inspection or based on clear evidence such as photographs, that price will normally be honoured unless additional waste is presented, access is significantly more difficult than described, or other unforeseen factors arise that materially affect the cost of providing the Services.

All prices are quoted in pounds sterling and may be subject to VAT where applicable under UK law. Any such VAT or similar taxes will be clearly stated on the invoice or receipt.

6. Payments and Invoicing

Unless agreed otherwise in writing, payment is due in full upon completion of the waste collection service. The Company may accept payment by cash, card or bank transfer, subject to the methods made available at the time of service.

For business customers or account holders, payment terms will be as agreed in writing. If no specific terms are agreed, payment shall be due within 7 calendar days from the date of invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in the UK for late payment of commercial debts, as well as reasonable recovery costs.

The Customer must ensure that sufficient funds or authorised credit are available to meet payment obligations. If payment is not made when due, the Company may refuse to remove further waste, suspend account facilities, and take legal action to recover outstanding sums and any associated costs.

7. Cancellations, Amendments and Waiting Time

The Customer may cancel or amend a booking by giving reasonable notice to the Company prior to the scheduled attendance time. The Company requests at least 24 hours notice for cancellations or significant changes to bookings wherever possible.

The Company reserves the right to charge a cancellation fee if a booking is cancelled with less than 24 hours notice, if the team has already been dispatched, or if the Customer is not present or fails to provide access at the agreed time. Such fees may reflect wasted travel time, labour and administration costs.

Where the Company is kept waiting on site due to the Customer’s delay in providing access, instructions or payment, a reasonable waiting time charge may apply. The Company will inform the Customer if such charges are likely to be incurred and will give an opportunity to resolve the delay before applying them.

The Company may cancel or reschedule a booking due to vehicle breakdown, staff illness, extreme weather, unsafe conditions, legal restrictions or circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Customer as soon as practicable and arrange a new appointment. The Company will not be liable for any indirect loss or costs arising from such cancellations.

8. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste management legislation and regulations. All waste collected will be transported by licensed carriers and taken to authorised disposal or recycling facilities wherever reasonably practicable.

The Customer agrees not to present for collection any waste that is classified as hazardous, dangerous, explosive, toxic, radioactive or otherwise prohibited under UK law, unless previously agreed in writing and subject to any additional requirements. If such waste is discovered, the Company may refuse to handle it, may require additional fees, or may return it to the Customer if already loaded, where lawful and safe to do so.

The Customer acknowledges that once waste has been collected and paid for, it becomes the responsibility of the Company for the purposes of onward transport and disposal. However, this does not relieve the Customer of any statutory responsibilities they may have had for the waste before handover, including any offences arising from illegal dumping or improper storage prior to collection.

9. Service Standards and Limitation of Liability

The Company will carry out rubbish clearance and waste collection services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment. The Company will take reasonable steps to avoid damage to property, fixtures and fittings while performing the Services.

The Customer is responsible for identifying and drawing attention to any fragile surfaces, hidden utilities, delicate items or areas of concern that could be at risk during waste removal, including but not limited to loose paving, weak flooring, glass, ornaments and unprotected walls or doorways.

The Company’s liability for any damage to property caused by its negligence will be limited to the reasonable cost of repair or reinstatement, up to the value covered by its public liability insurance. The Company will not be liable for pre-existing damage, fair wear and tear, cosmetic scuffs that are reasonably incidental to the work, or damage arising from inadequate information or instructions provided by the Customer.

To the fullest extent permitted by law, the Company shall not be liable for any loss of profit, loss of business, loss of opportunity, indirect or consequential loss suffered by the Customer arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any matter where liability cannot lawfully be excluded under UK law.

10. Customer Conduct and Health and Safety

The Customer agrees to treat the Company’s staff with respect and not to subject them to abusive, threatening or unsafe behaviour. The Company reserves the right to withdraw its staff and terminate the visit if they feel at risk or are subject to unacceptable conduct, and may charge for any time spent or costs incurred up to that point.

The Company complies with applicable health and safety legislation and requires the Customer to cooperate in providing a safe working environment. The Customer should keep children, pets and non-essential persons away from the work area during loading and removal operations.

11. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the rubbish clearance or waste collection service, they should notify the Company as soon as possible, ideally within 48 hours of the service being carried out. The Company will investigate the matter and, where appropriate, may arrange a revisit, partial refund or other remedy at its discretion.

Any disputes arising under or in connection with these Terms and Conditions should first be raised directly with the Company in writing, giving full details and supporting information. The Company will aim to respond within a reasonable time and to resolve the issue fairly and proportionately.

12. Force Majeure

The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under the Contract where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, severe weather, natural disasters, strikes, road closures, accidents, acts of government, or failure of utilities or communications.

13. Changes to Terms and Conditions

The Company may revise these Terms and Conditions from time to time to reflect changes in law, industry practice or the operation of its services. The latest version will apply to all new bookings made after the date of publication. Customers are encouraged to review the Terms and Conditions periodically.

Where a change materially affects an existing booking, the Company will inform the Customer and, if the Customer does not accept the revised terms, they may cancel the booking without penalty before the service is carried out.

14. Data Protection and Privacy

The Company will collect and process personal data only to the extent necessary to manage bookings, provide services, take payment, and fulfil its legal obligations. This may include names, contact details, service addresses and payment details.

Personal data will be handled in accordance with applicable UK data protection legislation. The Company will take reasonable steps to keep such information secure and will not sell or unnecessarily disclose it to third parties, except where required by law or where necessary to provide the Services.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of rubbish clearance and waste collection services by the Company.

By making a booking and using the services of Rubbish Clearance Queens Park, the Customer confirms that they have read, understood and agreed to be bound by these Terms and Conditions.